The TMC Comprehensive Support Package consists of a comprehensive suite of services designed to provide technical support for    computer systems and associated office technologies. The focus is to allow small to medium size businesses the advantage of having priority access to a team of qualified technical support personnel without the cost of hiring full time resources. The scope of the coverage includes all on-site labour and parts required to keep your system up and running.

We offer this service by charging a monthly subscription rate based on the number and type of systems the client wishes to include in the program. The TMC dispatcher will use an equipment inventory database to determine which systems are covered under the support package. The equipment database will contain the equipment configuration, serial numbers, and equipment ID tag information to assist with problem determination and repair history.

The comprehensive support package includes the same top quality support as well as the inclusion of project rate discounts and TMC managed scheduled maintenance.

On-site response to technical support calls

Access to technical support call center

Access to application support call center

Discounts on project work

Regular scheduled maintenance managed by TMC

Advanced reporting

Doesn't this sound like something you should check out? Contact us today at 1-888-848-6622 or email us.